Customer Portals
Portals create efficiencies, reduce cost and automate business processes
Help customers find the content & training they need, keep them engaged, offer new services and increase their loyalty. Connect customer resource centers to other platforms such as order entry using the Convey API.
Manage Customers
Attract customers to join your portal, collect profile information and manage them in the CRM system. Create customer types to customize the content they see to focus your audience’s attention.
Manage Webinars
Add webinars to the event calendar, promote them using the Message Library and register individuals. Record the event and post it to the portal. Registrations and recording views are detailed in reports.
Marketing Campaigns
Use the portal’s message library to market to your customers. Use the Conduct™ Campaign technology to create a library of email marketing campaigns for your sales force to personalize customer outreach, and manage information flow.
Personalized Content
Customers search for content they are most interested in and bookmark that content in the member dashboard. Content is collected into directories and displayed to customers based on their interests.
Portal Network
Connect order entry or administrative portals to Convey Networked portals for content, training & marketing management. The Convey's API establishes members from your administrative systems and gives them a seamless experience as they look at content in the portal, then access other tasks in your portals without having to log in and out.
Gather Feedback
Create feedback forms and post them anywhere on the portal. You are notified each time a form is filled out. Ask customers to update their profile information in the member dashboard to learn more about them. Turn on post reviews for customers to review content.
Keep People Engaged
Create opportunities for customers to ask questions, learn from you and from each other. You set the conversation topics, moderate and monitor discussions and the portal notifies customers about daily forum activity.
Analyze Customer Behavior
Convey Networked Portals records each time a customer logs in, visits a content catalog, interacts with posts, registers for an event, or fills out a form. Access customer activity in portal reports or create your own custom views.
