Help customers find the content & training they need, keep them engaged, get their feedback, and gain insight on their interests.
Attract customers to join your portal, collect profile information and manage them in the CRM system. Create customer types to customize the content they see to focus your audience’s attention.
Add webinars to the event calendar, promote them using the Message Library and register individuals. Record the event and post it to the portal. Registrations and recording views are detailed in reports.
Customers search for content they are most interested in and bookmark that content in the member dashboard. Content is collected into directories and displayed to customers based on their interests.
Use the portal’s message library to market to your customers. Use Conduct™ to create a library of email marketing campaigns for your sales force to personalize customer outreach, manage
Connect to Administrative Portals
Connect the order entry or administrative portals to Convey for content, training & marketing management. The API establishes members from your administrative systems and gives them a seamless experience as they look at content in the portal, then manage other tasks in your portals without having to log in and out.
Create feedback forms and post them anywhere on the portal. You are notified each time a form is filled out. Ask customers to update their profile information in the member dashboard to learn more about them.
Create opportunities for customers to ask questions, learn from you and from each other. You set the conversation topics, moderate and monitor discussions and the portal notifies customers about daily forum activity.
Analyze Customer Behavior
The portal records each time a customer logs in, visits a content catalog, interacts with posts, registers for an event, or fills out a form. Access customer activity in portal reports or create your own custom views.